30-Day Return Policy
Return Policy
30-Day Satisfaction Guarantee
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (Order Number).
How to Start a Return
To start a return, you can contact us at support@sundaystatus.com.
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Do not send items back to the address on the package strictly.
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Please contact us first via email. We will provide you with the correct return address based on your location.
Return Shipping Costs
Defective/Wrong Items: If the item is defective, damaged, or incorrect, we will cover the return shipping cost or offer a full refund/replacement immediately.
Change of Mind: If you are returning the item due to personal preference, you will be responsible for the return shipping costs.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items) and Gift Cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sundaystatus.com.
